Cancellation & Refund Policy

1. Free or unpaid appointments

A free or unpaid appointment may be cancelled directly through the customer portal, subject to the displayed cancellation notice period. No refund is required because no booking fee was collected.

2. Paid appointments

Cancelling a paid appointment creates a cancellation and refund request. The appointment remains active until TOAB JOKH reviews the request. The portal will display the request and its current status.

3. Eligibility and deductions

• Requests submitted within the permitted notice period are reviewed for refund to the original payment method.
• Services already provided, completed home-visit costs, custom work already started, or disclosed non-refundable charges may be deducted where applicable.
• Any deduction and its reason will be communicated before the request is completed.

4. Processing and timing

Once approved, the refund is submitted to the payment provider. The customer portal will show “refund processing” until the provider confirms completion. The time for funds to appear depends on the payment network and issuing bank.

5. Support and disputes

Registered customers can contact TOAB JOKH through the secure customer portal and reference the appointment number shown in their account.